Industrial Order Processing BPM

Case Study:
Online Order Processing Links Plants 3,000 Miles Apart

JobRouter - business process management software - case study lighting manufacturer

business process management softwareORDER PROCESSING use case
INDUSTRY: MANUFACTURING

A fast growing industrial lighting manufacturer was opening a second facility on the west coast and used JobRouter business process management software to replace a paper-based order process so both plants could work together.

CHALLENGE:

This manufacturing company has seen significant growth over the past few years and were ready to expand. They wanted to duplicate not just the production facility but also their sales and customer service department as well. That meant that the current paper-based ordering process was not going to work anymore. When your teams are 3,000 miles apart, you can't walk across the hall and get an answer or a signature anymore.

Almost every school faces the challenge of managing a mountain of paper with inefficient manual procedures. JobRouter gives K-12 Schools the power to easily and quickly convert any paper-based or manual procedure into a user-friendly and effective automated process. The significant time, costs and resources that are recovered can be re-dedicated to better serve students and parents.

SOLUTION:
JobRouter connects and converts east and west coast teams into ONE team

JobRouter Lighting Manufacturer Case study - business process management software

SOLUTION: 

JobRouter business process management software was used to convert their manual ordering process into an optimized online business process. The new process ensured consistent execution and provided real-time visibility into PO processing and order status. Change notes, credit checks, customer engineering specifications and approvals are all captured and tracked. The new ordering process contributed to the smooth and successful roll-out of the second facility. Both teams are able to work as one. The two teams are able to provide back-up and support to each other - as if there was no distance between them. .

Almost every school faces the challenge of managing a mountain of paper with inefficient manual procedures. JobRouter gives K-12 Schools the power to easily and quickly convert any paper-based or manual procedure into a user-friendly and effective automated process. The significant time, costs and resources that are recovered can be re-dedicated to better serve students and parents.

Results & benefits

  • ​Converted to streamlined online process
  • Teams support and fill-in for each other
  • Roll-out at new plant was faster and smoother
  • Complex routing was automated based on business rules
  • Real-time visibility of order status
  • ​Process collects input from all departments before orders reach production floor
  • Order processing is now 100% consistent
  • Powerful custom reporting
  • Built-in audit trails
  • Real-time monitoring of performance