Business Process Automation Case Study:
Social Service Agency Streamlines Incident Reporting
USE CASE: INCIDENT REPORTING - business process automation
A regional social service agency providing services to minors replaces manual-process with business process automation to comply with time-sensitive incident reporting regulations.
Whenever an incident occurs this social service agency is required to report the details to multiple governmental and law enforcement agencies. They wanted to replace the manual and paper-based process they had been using to meet those mandatory reporting requirements. The existing process was cumbersome and not easy to track or monitor for compliance. Many different staff are required to contribute and the reporting and notifications must be completed within a mandated time-frame.
SOLUTION: JobRouter Used to speed and track reporting
JobRouter was used to convert the entire process into a streamlined and automated online process. Sophisticated routing based on business rules make sure all mandatory statements are collected and actions are taken. All required documents and reports are automatically created and automated escalations and reminders help complete reporting on time.
Results & benefits