Incident Reporting BPM

Business Process Automation Case Study:
Social Service Agency Streamlines Incident Reporting

JobRouter BPM Case Study | business process automation for social service agency

USE CASE: INCIDENT REPORTING - business process automation

A regional social service agency providing services to minors replaces manual-process with business process automation to comply with time-sensitive incident reporting regulations.

CHALLENGE:

Whenever an incident occurs this social service agency is required to report the details to multiple governmental and law enforcement agencies. They wanted to replace the manual and paper-based process they had been using to meet those mandatory reporting requirements. The existing process was cumbersome and not easy to track or monitor for compliance. Many different staff are required to contribute and the reporting and notifications must be completed within a mandated time-frame.

Almost every school faces the challenge of managing a mountain of paper with inefficient manual procedures. JobRouter gives K-12 Schools the power to easily and quickly convert any paper-based or manual procedure into a user-friendly and effective automated process. The significant time, costs and resources that are recovered can be re-dedicated to better serve students and parents.

SOLUTION: JobRouter Used to speed and track reporting 

JobRouter BPM Case Study | business process automation for social service agency incident reporting

SOLUTION: 

JobRouter was used to convert the entire process into a streamlined and automated online process. Sophisticated routing based on business rules make sure all mandatory statements are collected and actions are taken. All required documents and reports are automatically created and automated escalations and reminders help complete reporting on time.

Almost every school faces the challenge of managing a mountain of paper with inefficient manual procedures. JobRouter gives K-12 Schools the power to easily and quickly convert any paper-based or manual procedure into a user-friendly and effective automated process. The significant time, costs and resources that are recovered can be re-dedicated to better serve students and parents.

Results & benefits

  • Mandatory reporting is now completed quickly and consistently
  • Managers have real-time transparency and visibility into the status of the reporting process
  • Required documentation and notifications are automatically filled out
  • Documents are created, stored and tracked
  • One-click reports and ad-hoc reporting capabilities
  • Built-in audit trail for compliance